Frequently Asked Questions
There are always questions that come up frequently when buying insect repellent and travel products.
Below are the questions that our support team at Pyramid are most often asked about our products.
If you have a specific question which is not covered below, please contact a member of our expert team.
You can also download our helpful guides by clicking here.
Why should I avoid insect bites?
There can be serious health risks from insect bites. An infected bite can lead to a deadly insect-borne disease if you don’t take precautions. Unfortunately, malaria pills do not provide complete protection from malaria, and there is no medicine or vaccine that protects against other serious diseases such as Dengue Fever. It is estimated that malaria causes one million deaths around the world each year, and many more people suffer from other insect-borne diseases.
The importance of protecting yourself from insect bites in high-risk areas cannot be overstated. Travelling is meant to be fun – it pays to keep safe.
How can I stay bite free?
- Cover up with loose, fine-woven, light-coloured clothing
- Use a spray insect repellent on exposed skin
- For added protection, use DEET-treated ankle and wrist bands
- Sleep under an impregnated mosquito net
- Wash regularly – sweat attracts insects
- Use an insecticide fabric spray
- Avoid swamps, lakes and areas of stagnant water (all are hotspots for breeding insects)
- Avoid sheltered, shaded spots – bites are less of a problem in brightly-lit areas
How can I avoid tick bites?
- Cover up with long-sleeved clothing
- Steer clear of high grass and areas of dense undergrowth
- Apply a tick repellent on exposed skin, such as Trek Midge & Tick
- Examine skin for ticks after visiting the countryside
- If found, remove any ticks from skin immediately with our Tick Remover tool
How do insect repellents work?
Insects are attracted to us by kairomones (such as carbon dioxide and lactic acid) produced in line with our metabolic rates. This means that the more active we are, the more attractive we become to insects looking for a meal! Insect repellents work by producing a repellent vapour that prevents insects from homing in on human skin. The vapour also has an unpleasant smell and taste to biting insects. In contrast to insecticides, repellents do not kill insects, but instead discourage them from landing and/or biting.
How to apply insect repellent & how much to apply?
Spray a thin, even layer onto areas of exposed skin (not on covered skin). Avoid spraying onto damaged, irritated or sunburnt skin, and eyes or mouth. Where possible choose long sleeved shirts and long trousers to reduce exposed skin and the amount you need to apply. After application wash the palms of your hands, or if not possible apply using the back of your hand. We advise washing skin before bed to remove any residual. Always follow product instructions provided.
Can I use a repellent and sunscreen together?
They can be applied to the same area of skin, however repellent and sunscreen should not be applied simultaneously, as the effectiveness of the sunscreen may be diminished. Apply sunscreen first, allow time for it absorb thoroughly into the skin and then apply the repellent.
The effectiveness of the insect repellent should not be affected by the sunscreen, and there is no need to apply more than the recommended amount of insect repellent.
If you are using a DEET mosquito repellent and want to use sunscreen, choose a 30 to 50 SPF, to compensate for DEET-induced reduction in SPF.
Should I reapply insect repellent after swimming?
Yes, it is advisable to reapply following swimming or even if skin has become wet when, for instance, caught in a heavy rain shower.
A number of our repellents offer maximum durabiltiy in wear being sweat & splash resistant, however after swimming, a heavy rain shower or after a lot of sweating e.g. after a hike, the insect repellent should be reapplied.
Can I spray repellents on my clothes?
Repellents should only be applied to exposed skin, not clothing. Synthetic fabrics can be discoloured and damaged by DEET repellents.
How much repellent should I take for a week’s travel?
It depends on the destination you are visiting and the prevailing conditions, for example due to perspiration and heat. If you are on a very active holiday in tropical conditions you may need to take more, however a 60ml bottle of insect repellent should last one adult, one week if used everyday.
For a two week holiday, a 100ml bottle should last an adult the full two weeks if used every day.
Do you have repellents that are suitable for hand luggage?
Yes all of our mosquito and insect repellents can be purchased in a 60ml or 100ml bottle size, meaning they are all suitable for taking as hand luggage on board flights.
What is the shelf life of Pyramid repellents and where should I store them?
Our repellents last for approximately three years (in all climates) from the date of manufacture and should ideally be stored in a cool, dry place. Every repellent bottle includes an expiry date that you can find on the back of the product label.
Do insect repellents provide 100% protection all of the time?
It’s important to always follow advice on the product labels to get maximum benefit from our DEET and DEET-free repellents. No insect repellent can provide complete protection in all circumstances and may be affected by a lack of coverage, incorrect application, humidity and temperature. Pyramid insect repellents are the best on the market and are made using only repellents that are approved under the Biocidal Products Regulations (528/2012).
I have sensitive skin. Can I use insect repellents?
Yes, if you have sensitive skin we would advise using DEET-Free insect repellents. We have created a range of high-performance DEET-Free insect repellents that are made using Saltidin®, and are gentler on the skin.
All insect repellents, DEET or DEET-Free, should be treated like medications when they are first used. Apply a small amount to the skin to test for irritation or allergic reaction. Discontinue application if irritation or allergic reaction occurs. Seek medical advice if irritation or an allergic reaction persists.
Do you have anything to soothe insect bites?
For when any of the little blighters get to you, if you forget to apply an insect repellent, our Bug Bite Relief spray provides fast and effective relief from bites and stings. Made using natural Aloe Vera, the spray helps to numb the pain and itchiness associated not just with bites from midges, but also mosquitoes, gnats and sand-flies.
My insect repellent is quite thick, is this correct?
Regarding the spray application, due to the addition of using advanced micro-encapsulation technology for some of our repellents sprays (Trek Sensitive, Trek Ultra and Trek Midge & Tick), the viscosity of the spray is slightly thicker, which does require you to apply the insect repellent onto the palms or backs of your hands to spread the insect repellent over exposed areas of skin. The micro-encapsulation is used to allow you to be effectively protected for up to 12 hours, whilst also increasing resistance to sweat and splashes.
Therefore, applying this spray is similar to how you would apply moisturiser or suncream. For application of the repellent onto your face, we recommend not spraying directly onto your face, but again spray a small amount onto the palm or back of your hand and lightly pat onto your face.
Remember to always wash your hands thoroughly after application.
DEET-Free Insect Repellents
Why choose a DEET-Free insect repellent?
DEET Free insect repellents are suitable for use by pregnant women, children over 2 years and those prone to sensitive skin (although it’s always best to test on a small area of skin first). Our DEET-Free repellents are gentler on the skin than DEET, non-sticky, nor greasy, with a pleasant feel and smell. DEET-Free repellents also pose no risk to plastics or synthetics.
What are DEET-Free repellents made of?
Pyramid DEET-Free repellents are made using Saltidin® or Citriodiol®, both are approved for use as insect repellents under the Biocidal Products Regulations (528/2012).
Trek Sensitive and Trek Midge & Tick are made using the repellent Saltidin®, otherwise known as Picaridin or Icaridin. Saltidin® is recommended by the World Health Organisation as an effective repellent, comparable to DEET. It has been used as an insect repellent since 1998. Saltidin® is suitable for use on children over 2 years. These two Pyramid deet free insect repellents are made using our unique time-release technology; the repellent is micro-encapsulated or encased in a shell, giving a sustained release of repellent for up to 12 hours protection.
Our plant-based natural mosquito repellent is made using the active repellent Citriodiol®. Citriodiol is the trade name for p-menthane 3,8 diol oil (PMD), or Oil of Lemon Eucalyptus. Trek Natural does not contain any alcohol which could irritate skin. It is suitable for children 6 months+.
What insects does Saltidin® provide protection against?
Saltidin® is tested to be effective against:
What Insects does Citriodiol® provide protection against?
Citriodiol® is effective against:
- Stable flies
- Deer keds
- Land leeches
Is Trek Natural insect repellent really naturally sourced?
Trek Natural mosquito repellent is made using the active ingredient that comes directly from Eucalyptus citriodora oil, produced through a natural and sustainable process of steam distillation. The oil is turned into p-menthane-3,8-diol, which mimics the natural process which occurs in Eucalyptus trees.
Citriodiol® is the only natural ingredient that is approved for use as an insect repellent. Eucalyptus trees are a natural and renewable resource, and the Citriodiol® we use to create our natural insect repellent contains about 64% p-menthane-3,8-diol.
Are Trek Sensitive Wipes really biodegradable?
Yes! They are made from a Viscose material that is biodegradable. Once the wipe has been used, dispose of it in a normal waste bin and it will degrade completely. Do not flush down toilet.
DEET Mosquito Repellents
What is DEET?
DEET (Diethyl-meta-toluamide) is a highly-effective synthetic chemical that has been widely used in insect repellents since 1946. With more than 40 years of testing behind it, DEET remains the most effective insect repellent on the market. It is recommended by health professionals for protection against insect-borne diseases – particularly in malarial areas – as it efficiently repels mosquitoes, midges, stable flies, black flies, deer flies, ticks and chiggers.
What do you mean by: “DEET is a plasticiser”?
DEET is the best mosquito repellent in the world, however it does soften plastics. DEET may dissolve nail varnish as well as damage synthetic fabrics, plastics, watches, spectacle frames, jewellery, leather, and some painted and polished surfaces. The DEET can soften these materials and the damage cannot be repaired.
It is best to keep your DEET repellent in an upright position in a cool, dry place, and to avoid situations where leaks or spills could occur.
Could the DEET in repellents damage my skin?
Insect repellents containing DEET have been used for over 40 years around the world. Every year there are about 8 billion applications, with very rare reports of skin irritations with sensitive skin. We suggest testing a product on a small area of skin before using further. Application should be discontinued if irritation or allergic reaction occurs.
However, if are still unsure whether you feel confident using a DEET spray on your skin, we would suggest using Trek Sensitive, our DEET-free repellent spray, specifically designed for those with sensitive skin. This repellent uses our unique micro-encapsulation technology, providing you with up to 12 hours protection from a single application.
What is the ideal strength of DEET repellent for my travels?
It depends on your chosen destination. For extreme tropical conditions or high risk areas, we would suggest using Trek Ultra or Trek 50 DEET spray, both of which provide excellent protection. Trek Ultra 30% DEET spray contains micro-encapsulated DEET, allowing the repellent to be released slowly over the period of wear, providing you with all day protection for up to 12 hours.
Trek 50 is our maximum strength repellent formulated for tropical or high risk areas. It is designed for travel in areas of tropical and sub-tropical Central and South America, sub-Saharan Africa, India and Pakistan, and South-East Asia.
A high-strength DEET formulation is preferable in conditions with high ambient temperatures or during high perspiration. During periods of excessive sweating or exercise, we advise reapplying formulations more frequently.
For a milder strength insect repellent, use Trek 20 – suitable for use on children age 2+.
What is your max strength DEET repellent?
Our maximum strength DEET spray repellent is Trek 50, which contains up to 50% DEET. This powerful repellent lasts for up to 6 hours and can be applied on pregnant women and children from ages 12 and over. Trek 50 is suitable for use in high risk areas such as South America and South East Asia.
New Biocidal Products Regulations prohibit the manufacture and sale of DEET insect repellents containing over 50% DEET.
Why has Trek 100 been removed from sale?
New Biocidal Products Regulations have been introduced prohibiting the manufacture and sale of DEET products containing over 50% DEET e.g. insect repellents.
At Pyramid Travel Products, we always ensure we follow rules and guidelines set up by government bodies. Hence, our maximum DEET spray repellent is now Trek 50. This powerful repellent has been expertly designed by our team of chemists to provide effective protection from bites in high risk areas. Trek 50 provides up to 6 hours protection and can be used on pregnant women and children age 12 years and over.
Alternatively, Trek Ultra is our longest-lasting all day DEET spray repellent. Designed using our unique micro-encapsulation technology, which encases the 30% DEET in an outer shell, Trek Ultra can protect you for up to 12 hours from a single application. Trek Ultra is also a perfect family friendly repellent as it can be used on pregnant women and children ages 2 years and over.
What is micro-encapsulated DEET?
Micro-encapsulated DEET uses advanced time release technology which means that the repellent vapour is released slowly over a longer period of time.
This kind of DEET has several advantages: it provides long-lasting protection with lower concentrations of DEET; and reduces the number of times that re-application of the product may be necessary. We use micro-encapsulated DEET in Trek Ultra, which is designed for extreme tropical conditions – it is a popular insect repellent with expedition travellers, adventurers and the military.
I have irritated and sensitive skin. Can I use DEET?
It is best to use DEET repellents only on skin that is not irritated or damaged. For those with sensitive skin, our advice would be to consider using a DEET-Free insect repellent. Always test a product on a small area of skin first.
I get a warm feeling on my skin when applying DEET, what is this?
Some people can experience a warm feeling on their skin when applying DEET repellents. This should be nothing to be concerned about and is simply because of the repellent solution beginning to evaporate off the skin.
DEET based repellents have been on sale worldwide for many decades and although there have been isolated cases of skin reactions, these are extremely rare. DEET is approved for use as an insect repellent on human skin under the EU Biocides Regulation (528/2012). Our repellents are fully tested and approved according to these regulations.
Can I use DEET on my children?
Yes, both our Trek Ultra and Trek 20 DEET spray repellents can be used on children from the age of 2 and over.
Our maximum strength repellent, Trek 50, contains 50% DEET and should only be applied onto children from the ages of 12 and over.
Is it safe to use DEET repellents while pregnant?
Most people won’t have any adverse effects when they use Trek DEET as recommended on the label, although always treat with caution when using a product for the first time. For pregnant and breast-feeding women, we advise that it is suitable to use a DEET repellent that contains up to 50% DEET such as Trek 50 or Trek Ultra. Alternatively if you would prefer to use a DEET-Free repellent then Trek Sensitive is the best option.
Always take sufficient supplies of mosquito repellent with you, as in some countries with Zika virus there is a shortage.
Can DEET be used on clothes?
No, DEET is not designed to be sprayed directly onto clothes and may damage synthetic fabrics if applied in large amounts. It should only be used on areas of exposed skin.
When should I use DEET over Saltidin®? Both Saltidin® and DEET are highly-effective insect repellents recommended by WHO. However there may be times when DEET is necessary, or specifically recommended by travel health clinicians. DEET insect repellents are considered to be the most effective type of repellent for use in high-risk malarial areas.
Our DEET insect repellent range offers long-lasting protection up to a maximum of 12 hours. It is an excellent choice if travelling for long periods in high-risk areas, for example using Trek Ultra, which provides a slower release of repellent vapour, so reducing the need for reapplication.
How can I avoid midge bites?
Being a Scottish company, we know a fair bit about the scourge of midges – and how to keep them at bay. In Scotland, the midge ‘season’ usually runs from May to September, although midges can also be a problem during the summer months in a variety of European countries.
Tips for avoiding midge bites:
- Cover up with loose, fine-woven, light-coloured clothing
- Don’t wear close fitting watches or jewellery
- Use a head net for face and neck cover, or if fishing or exposed to midges for long periods of time, wear a protective fine-mesh midge jacket with hood
- Protect exposed skin with Trek Midge repellent
- Avoid still water, peat bogs and sheltered, shaded areas
- Do not leave windows or doors open at dusk or dawn
- Wash regularly – sweat attracts insects
- Avoid walking at dusk or dawn when midges are most active
Why should I use midge protection?
It usually only takes one encounter to understand why midge protection is a good idea! Research suggests that a midge swarm can inflict around 3,000 bites per hour, with 40,000 midges landing on an unprotected arm over the same period. Midge bites are incredibly itchy, often lead to swelling and, in some cases, cause further complications. We offer a dedicated range of midge protection products to suit walkers, fishermen or anyone spending time in the great outdoors during the midge season.
How will midge nets protect me?
We offer the finest mesh midge nets with 600 holes per square inch, which stop tiny insects from crawling or flying inside. Our midge nets have been rigorously tested to make sure they offer the very best protection. They may not make the greatest fashion statement, but you’ll be glad to have one handy.
Are your midge nets effective against Scottish midges?
Yes, Pyramid midge nets have been proven to be effective against Scottish midges, and have also been tested under controlled conditions elsewhere in Europe.
Do Pyramid Midge Nets come with carry bags?
Yes, all our midge nets include shower-proof carry bags with straps, making them easy to pack away and attach to backpacks.
Are your midge nets treated with insecticide?
No, our midge nets are not impregnated with insecticide, because Permethrin should not lie against or close to the skin.
Why is it important to use a mosquito net?
A finely-woven, insecticide-impregnated mosquito net prevents tiny insects from entering your sleeping area, killing them on contact. Their use is highly recommended by the World Health Organisation (WHO) for protection against insect-borne diseases in high-risk areas.
How many holes per square inch do your mosquito nets have?
For the ultimate protection, Pyramid mosquito nets are made using premium quality fabric with 300 holes per square inch – that’s nearly double the amount recommended by WHO. Manufactured using strong fabric, our nets are durable but still light and airy enough for use in the most extreme tropical conditions.
I have never used a mosquito net before, how do they set up?
Each net comes with its own instructions for use. Our range of premium hanging nets are supplied with a full hanging kit, while our self-supporting nets are so easy to use, with no external support required. Just remove the net from its carry bag and up it pops. See the Pyramid Travel Products Video Channel for guidance on net set up.
Do your nets include a hanging kit?
Yes, our premium hanging mosquito nets include full hanging kits for your convenience.
The only nets that do not include a hanging kit are those that are self-supporting (that just pop-up into shape), and the Compact Mosquito Net which has a single hanging loop attached to the net.
Are your mosquito nets impregnated?
Yes, all Pyramid mosquito nets are impregnated, apart from the Baby Cot Mosquito Net, due to the increased risk of ingestion of insecticide, should the net be sucked or chewed.
Our mosquito nets are treated with our specially formulated Zi Technology net treatment, meaning they are ready for use immediately, without the hassle of treating a net yourself. Zi Technology is a long-lasting, high-performance insecticide developed following extensive research. Permethrin is combined with a unique binding substance to create a treatment that kills insects on contact. Zi Technology net treatment lasts for two years, or up to 35 washes.
What is Permethrin?
Permethrin is a synthetic chemical that is widely used as an insecticide. It kills insects on contact.
Are your treated mosquito nets safe for long term use?
Pyramid treated mosquito nets are suitable for long term use.
Our mosquito nets are treated with long-lasting Zi Technology net treatment, containing Permethrin and a unique fabric binder which ensures that the treatment is effective for up to 2 years or 35 washes. Permethrin has been used as a fabric treatment for many years and it is bound onto the net so that there is very little chance of ingesting it directly or through skin contact. Its use continues to save many lives in developing countries. After 2 years we recommend re-treating your net with our Net Treatment Liquid.
Can I re-treat my net?
Yes, with ease. After you’ve had your net for 2 years, it may be necessary to re-impregnate it. This can be done using our Net Treatment Liquid, specially-formulated using water-resistant Permethrin. It treats one net and lasts six months (or four washes). Full in-pack instructions are provided.
How do I carry a net with me on my travels?
Aren’t they a hassle? Not at all. All Pyramid nets have new storage bags that feature handy carry straps for easy attachment to backpacks and luggage.
Is there a mosquito net suitable for babies?
Yes, we cater for young adventurers, too! Our Baby Bell Net is designed specifically for use over a cot or play pen to protect little ones indoors. The design features top-quality fine-mesh netting that creates an airy and protective enclosure. The Baby Bell mosquito net is not impregnated due to the small risk of ingestion of Permethrin if a baby sucks on the netting.
We would suggest choosing the Baby cot mosquito net if you have a baby or toddler. However if you do decide to use a treated net, the guidance on the use of Permethrin from the Biocidal Products Regulations shows that there is a low risk of ingestion from the net, and this is outweighed by the level of protection from Malaria.
How can I prevent bed bugs?
They may not pose a serious threat like mosquitoes, but it’s still no fun sleeping with bed bugs. Our solution is the Pyramid Bed Bug Guard, a fine-mesh net treated with Zi Technology. The net fits underneath a sheet or sleeping bag to protect against crawling or biting insects – killing bed bugs on contact. It is available in single or double sizes and includes pillow covers.
Do you have a fabric spray that I can use on outdoor kit?
Yes, our Fabric Spray is an effective, long-lasting insecticide spray, designed for use on outdoor equipment, tents, soft furnishings and backpacks. It is made using the natural insecticide Pyrethrum, which kills flying insects and ants on contact. It is not designed for use on clothing.
Do any of your mosquito nets fit a king size bed?
Yes, both our Double Mosinet and our Premium Double Bell mosquito nets have been tested to fit comfortably over a standard double 137(w) x 190(l) cm and standard king size bed 150(w) x 198(l) cm.
The dimensions of the Double Mosinet are: 155cm(h) x 165cm(w) x 200cm(l).
The dimensions of the Premium Double Bell are: 230cm(h) x 822cm (circumference).
Do I need to wash my net?
We have put the relevant information about washing our nets on the backing cards of all of our mosquito nets, and this information is a guide for end-consumers that require to wash their net.
We would recommend not washing your mosquito net unless absolutely necessary, such as if your net gets covered in mud in a jungle or gets stained or similar.
However, if you do wash your net, hand wash only for best results.
Can the net be machine washed?
We would strongly urge you not to put your mosquito net into a machine wash as the net may get caught in the body of the machine. Through machine-washing any of our nets, this may reduce the effectiveness of our advanced Zi Technology treatment on the net, and the overall time period in which our nets will protect you for, which is up to 3 years.
Can I remove the metal frame?
There should be no reason for you to remove the metal struts found in several of our mosquito nets including the Premium Bell Net, the Pop-Up Dome and the Mosinet. Also, if you are going to hand-wash the net, again do not remove the metal struts.
Travel Health & Hygiene
I am travelling to a region where there is untreated water, what should I do?
Pack a water treatment product. If you are in any doubt about whether there will be access to clean drinking water, it’s best to arrive to your destination prepared. The simple addition of water treatment tablets can prevent dangerous bacteria ruining your trip and causing nasty stomach bugs, such as Travellers' Diarrhoea.
What is Biox Aqua?
Biox Aqua is an effective water treatment that uses the powerful chlorine dioxide biocide. It kills a wide range of bacteria and cysts in the water instantly, leaving no unpleasant after-taste or water dis-colouration. It is available in convenient tablet or droplet forms.
Does Biox Aqua completely remove bacteria in the water?
That depends on how contaminated the water supply is to begin with. It is important to always try and find the cleanest, freshest water supply available and then follow the instructions on the label to filter out any particles from the water, before treating it with Biox Aqua. Biox Aqua water treatment has been formulated with sufficient chlorine dioxide biocide to kill levels of bacteria normally found in water supplies in developing countries.
Is chlorine dioxide more effective than chlorine?
Yes, it is far superior to chlorine and leaves behind no unpleasant after-taste or water dis-colouration. Unlike chlorine, it is also effective against Cryptosporidium and Giardia, and does not create any cancer causing by-products.
I have an unopened pack of Biox Aqua Tablets, how long do they last?
An unopened tablet will last approximately three years from the date of manufacture.
How can I protect myself from germs while travelling?
Consider using special travel sanitisers for hands, food surfaces and essential equipment. We offer a range of travel-friendly sanitisers that are perfect for packing on most trips. See our Hysan range.
What is Hysan?
Hysan is a range of travel hygiene products designed to provide protection from germs living on our hands and food preparation surfaces. Hysan provides immediate and effective protection from 99.99% of germs in just 30 seconds. Our Hysan hand gel and Hysan surface spray work fast to remove harmful bacteria, including E-Coli and Clostridium difficile. Hysan hand gel and surface sanitiser provide protection for up to 4 hours from application.
I’d like to save space, is there a one-stop washing product that I can use for everything?
Yes, our multi-purpose, biodegradable Travel Soap is indispensable for travellers looking to pack light. Hugely versatile, this concentrated liquid soap can be used in salt or fresh water for washing hands, body & hair, clothes, and even the dishes!
Has SafeHydrate been certified or approved?
Yes, SafeHydrate has been thoroughly tested by independent laboratories, and proven to consistently remove protozoan cysts, and bacteria to ANSI/NSF 53 and US EPA Standards. The absorptive capability required to reduce chlorine and harmful chemicals, bad tastes and odours has also been approved to ANSI/NSF 42 standards.
Can SafeHydrate filter any water?
No. SafeHydrate should never be used to filter seawater, brackish water, or any water that is obviously heavily chemically contaminated. All other water sources are safe to filter with SafeHydrate e.g.rivers, streams, lakes etc. If the biological / viral quality of the water is poor or unkown, it is recommended that the water is pre treated with Pyramid Biox Aqua tablets or drops.
How do I fill SafeHydrate?
Unscrew the top from the bottle and them immerse the bottle in the water source. Screw the top back on to the bottle, making sure that the mouthpiece does not come into contact with any potentially contaminated water.
How do I clean SafeHydrate?
Wash after use with warm water and dish soap, or place on top rack of dishwasher. Clean the valve by pulling it from the top of the cap and washing it in the cutlery tray of a dishwasher. Allow to air dry before storing.
How should the filter be stored?
The filter may be stored wet for under 30 days, but for longer term storage remove the filter from the bottle, remove excess water and allow to dry for 48 hours before storing in a cool dry location. Do not store a used filter in a sealed container or expose it to extreme temperatures.
When should the SafeHydrate filter be replaced?
The SafeHydrate filter is capable of filtering 380 litres of water, (approximately 580 refills of the bottle). Once this point has been reached, the filter should be replaced. This is an improvement on previous filter performance which may not have been reflected in the information on the packaging.
What is the flow rate of SafeHydrate?
Mosi-Kill Plug In
Does the Mosi-Kill Plug In work with a travel adaptor? Yes. Mosi-Kill Plug In is supplied with a two pin European style plug but can also be used in most other countries with a suitable travel adapter. Please check that the supplied voltage matches the voltage range shown on the unit.
Do you offer Refills?
The bottle supplied with the Mosi-Kill Plug In should last for up to 30 nights, if used for a maximum of 12 hours per day. Refills are available here.
Do you have a recommendation for night time use?
Mosi-Kill is best used at night when mosquitoes can be most prevalent. For the best protection from insects turn the Mosi-Kill Plug In on approximately 2 hours before going to bed, and then leave on throughout the night. Assuming an average sized room, the unit should be used for a maximum of 12 hours per day.
How does Mosi-Kill work?
Mosi Kill works by emitting a long-lasting, odour free, insect repellent vapour. Harmless to humans, the vapour is an extremely effective insecticide, guaranteeing you a good night’s sleep.
What is Prallethrin?
Prallethrin is a pyrethroid insecticide, commonly used for control of mosquitoes and other household insects. A pyrethroid is an organic compound, similar to the natural pyrethrins produced by the flowers of pyrethrums.
Is the Mosi-Kill Plug In dangerous to animals?
Mosi-Kill Plug can be dangerous to fish and other aquatic life. Fish tanks and bowls should be covered or removed before using the device.
How do I dispose of the Mosi-Kill Plug In?
The electrical unit should be recycled through appropriate electrical recycling facilities, the bottle can also be recycled through appropriate plastic recycling. If there is unused liquid in the bottle this must be disposed of through an approved liquid disposal point and never be added to drains or water courses.
Lyme Disease Test Kit
Is the kit a diagnosis of Lyme disease?
No. The test is extremely accurate, however it is possible that you could have been bitten by an infected tick which subsequently detached unnoticed. A negative result makes it exceptionally unlikely that the tick tested could have conveyed the Borrelia bacteria, it is however possible that you could have been infected by another tick bite.
Equally a positive test result does not automatically mean the person or animal affected will contract Lyme disease as the there are a number of factors which affect the likelihood of transmission. These include the length of time the tick was attached for and the length of time since it last fed.
How long does the test take?
Tests are run twice per week on fixed days, therefore the time taken for the results to come through will depend on the day of the week the laboratory receive the results. The maximum time from dispatch of the results to receipt of the results will be four working days.
How are the ticks tested?
On receipt at our testing laboratory, tick dna will be extracted and purified in specialist containment facilities. It is then tested with a real time Polymerase Chain Reaction which specifically amplifes and simultaneously detects Borrelia DNA sequences. Borrelia bacteria are the cause of Lyme disease, and the positive identification of Borrelia DNA in a tick which has fed on a human or animal is a very significant indicator of risk which should be discussed with your medical or veterinary practitioner at the earliest opportunity.
How do I access the results of my test?
Test certificates will be sent via e mail from firstname.lastname@example.org in the form of a password protected pdf file. Pdf files are a globally accepted secure standard for dissemination of this type of information, and virtually all computers will automatically open the files. In the unlikely event that your computer will not open the pdf, please visit https://get.aldobe.com/uk/reader/ and download the free reader software. The password to open the pdf file is the unique code that was supplied in the test kit.